Privacy Policy

Who we are

Botanifol sells herbal haircare online in Pakistan. This policy explains how we handle your personal information when you use our website, place an order or contact us.

Questions? Contact us on WhatsApp +92 313 6800091 or email info@botanifol.com.

What we collect

Order details: your name, phone number, delivery address, city, email address (if you give it) and what you order.
Payment: the payment method you choose. Card payments are handled by our payment provider; we never see or store your full card number.
Messages: what you send us on WhatsApp, by email or by phone.
Reviews and photos you choose to share with us.
Basic technical information, such as your device, browser and the pages you visit, to keep the website working and secure.

How we use it

To process, confirm and deliver your order.
To contact you about your order, delivery, return or refund.
To answer your questions.
To prevent fraud and fake orders.
To improve our website and products.
To send you offers, only if you agree. You can stop them at any time.

Who we share it with

We only share what is needed:

Courier companies, to deliver your order (your name, phone number and address).
Our payment provider, to process card payments.
Companies that host or help run our website, under a duty of confidentiality.
Authorities, when the law requires it.

We never sell your personal information.

Your bag and cookies

Your bag is saved in a cookie, so it is still there when you come back. Our store runs on Shopify, which uses a few essential cookies to keep the bag, checkout and site security working. If we add analytics or advertising tools in future, such as cookies or pixels, we will update this policy and ask for your consent where required.

How long we keep it

We keep order information for as long as we need it to deliver your order, handle returns and meet accounting and legal requirements. After that, we delete it or make it anonymous.

How we protect it

We use reasonable technical and organisational measures to protect your information. No website or online service can be completely secure, so please contact us straight away if you think your information has been misused.

Your choices

You can ask us to:

show you the personal information we hold about you;
correct anything that is wrong;
delete your information, unless we must keep it by law;
stop sending you offers.

Children

Our website is meant for adults. If you are under 18, please ask a parent or guardian to order for you.

Changes to this policy

We may update this policy. The latest version is always on this page, with the date it was last updated.

Questions about this policy? WhatsApp +92 313 6800091 or email info@botanifol.com.
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