Changed your mind?
You can return unopened products within 7 days of delivery. They need to be sealed, unused and in their original packaging.
We refund the price you paid for the products. Delivery charges, including the Rs. 250 cash-on-delivery charge, are not refunded, and the cost of sending the parcel back to us is yours.
Damaged, leaking, wrong or expired
If your order arrives damaged, leaking, incorrect or past its expiry date, tell us within 48 hours of delivery and send clear photos of the product and the parcel.
We arrange the return at our cost and send you a free replacement or a full refund, including any delivery charge you paid. You choose which.
Opened products
For hygiene and safety, we can’t take back opened or used products for a change of mind.
If a product irritates your scalp or skin, stop using it and message us with the details. We look at every case personally and fairly.
Returning one bottle from a pair
The 20% pair saving applies when you keep both bottles. If you return one bottle from a pair, the bottle you keep is charged at its regular price.
For example: you paid Rs. 4,160 for the pair and return the unopened oil. You keep the shampoo at its regular price of Rs. 2,050, so we refund Rs. 2,110.
How to return
- Message us within 7 days of delivery on WhatsApp +92 313 6800091 or email info@botanifol.com, with your order number, the product and the reason.
- We reply with the return address or arrange a pickup.
- Pack the product securely and keep your courier receipt until your refund arrives.
- We check the return as soon as it reaches us and confirm your refund or replacement.
When you get your money back
Once we approve your return, we refund you within 7 working days.
- Card payments are refunded to the same card. Your bank may take a few extra days to show it.
- Cash-on-delivery orders are refunded by bank transfer, JazzCash or Easypaisa, whichever you prefer.
Cancelling an order
You can cancel free of charge until your order is dispatched. If you paid by card, we refund you in full.
Once your order is on its way, it is treated as a return under this policy.
Please don’t refuse a cash-on-delivery parcel at the door without telling us first. A refused parcel costs us delivery both ways, so after a refused parcel we may ask for card payment on future orders.
Your rights
This policy does not affect any rights you have under Pakistani consumer protection law.
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